slowfox: Slowfox' default icon (Default)
[personal profile] slowfox
"Once you have elimated the impossible," quoth Holmes, "whatever remains, however improbable, must be the truth!"

It sounds so simple when he says it. But when faced with my intermittent web drop-outs at Castle Fox, I'm not really sure how to apply it.

First off, I ripped out all of my internal extension wires for the phone, so that the only socket in the house is the KC provided one, over which I have no control. The reasoning behind this was that mebbe some of my wiring had come loose, and was causing interference. Result? No difference.

Next, I swapped the router (I have a spare). Again, no change; sometimes it works, sometimes it doesn't. When it's working, I can swap back to the original router, and it'll also work. When it's not working, I can swap routers, and remain subfunctional. So tentatively I draw the conclusion that it's not the router.

I then phoned KC themselves, who assured me that they test all the lines in the exchange on a 24 hour basis, and confirmed that my phone line had no faults. Huh.

Belatedly, I realised that I'd not swapped the ADSL microfilter throughout all the above, and perhaps that was intermittently faulty? Consequently, I swapped in a new microfilter on Friday, and everything was fine until this morning... whence, again, I have no web - PC or XBox.

So. Either both routers are intermittently faulty. Or both microfilters are intermittently faulty. Or both the PC and the two XBoxes are intermittently faulty (network only). Or there's an intermittent line problem that's evading KC's detection.

None of these seem terribly likely, to be honest.

Date: 2010-02-02 10:57 am (UTC)
cynthia_black: (Default)
From: [personal profile] cynthia_black
Oh dear, doesn't sound like there's an easy fix :-(

I know you said you've spoken to KC about the phone line, but have you rung technical support at Karoo? They might have some helpful tips or have heard of something similar.

Date: 2010-02-03 08:52 am (UTC)
linaelyn: (banana of subtext)
From: [personal profile] linaelyn
You could always mention that your package needs no upgrade, thankyouverymuch, and that's a rather personal issue for them to be, er... bringing up... so to speak?

(Couldn't resist, mate. You left the straight line just lying there.)

Date: 2010-02-02 02:53 pm (UTC)
schnurble: (Default)
From: [personal profile] schnurble
When did KC test the line? When it worked or not? If they do just general 24 hour tests, maybe they never hit a down time?

Date: 2010-02-02 05:05 pm (UTC)
aome: (Default)
From: [personal profile] aome
How well do you know your neighbours? Could you ask if any of them are having trouble? Have you asked KC to help you troubleshoot?


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